FAQ's

Questions? Here are some answers…

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Feel Better? Now for the fun stuff…

Many items are few-of-a-kind and when they’re sold out, we won’t be making more!

Most of our pillows, slipcovers, and headboards are made by our talented workroom. Upholstered and Slipcovered pieces are made in the Southeastern U.S.  Most of our solid wood furniture is made or finished in the USA.

    All pillows can be purchased without filler - just add "cover only" to your cart, and use your own pillow insert. Nearly all pillows have a zipper and a separate pillow insert that can be removed for cleaning. A few are hand-sewn closed. Our feather pillow inserts are 90% feather, 10% down encased in a down-proof ticking.

    When a style sells out, it may be backordered. We’ll provide an approximate ship date by email when we receive your order.

    FABRICS:

    Slipcover Fabrics are washable.

    Fabrics that are in stock will ship within 2 working days, from our retail shop in South Carolina.  If we don't have the yardage you need in stock, we'll email you the approximate delivery time. We make every effort to work with fabric suppliers who keep goods in stock; most fabrics that need to be ordered will arrive to you in 2-3 weeks.  If you need fabric by a certain date, please get in touch and we'll check stock for you.

    Return Policy - No Worries!

    Furniture, chandeliers, and fabrics are final sales. Please contact us prior to placing an order for a non-returnable item if you have any questions or concerns about the size, color or quality of the item you are considering. We are more than happy to answer questions for you, help with measurements, and send fabric samples. 
     
    We will accept returns on throw pillows, area rugs, lamps, and decorative accessories. We are proud of our work and hope that you will love everything you purchase from us. However, if you are not completely delighted with your purchase, you may return unused, resellable items to us for a refund, exchange or company credit, provided you ship the item back sometime within 15 days after you receive it.  Unfortunately, shipping is not refundable. 
     
    Repack the item(s) in the original packaging. Returned items must be in resalable condition. 
     All returns should be sent to:
    Design Folly 770 Hwy 17 Business South Surfside Beach, SC 29575 Tel: 843-238.0078 
     Your account will be cheerfully credited upon receipt of the returned merchandise. 
     
    We're sorry, but we can't refund or exchange certain items, including: 
     Any item that has a return shipping date after 15 days. 
     Any item that is not in its original condition or is damaged. 
     Any custom made products.

     

    Need to know more?

    * send us an email: DesignFolly.com * We'll usually get right back to you.

    If you really, really want to have a chat about decorating and such, you can reach us by phone at (843) 238-0078. Hours are 10-5, Monday-Saturday, EST. 

    Thanks for shopping with us!

    Kerry Ann Dame